Front Office Associate - Guest Services (Daily Worker)

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Associate (Daily Worker) and play a pivotal role in delivering exceptional guest experiences. This dynamic position offers the opportunity to contribute to our hospitality operations while enjoying the beautiful island of Bali. As a Front Office Associate, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

At Solaris Hotel, we pride ourselves on our commitment to guest satisfaction and operational excellence. Our team works tirelessly to ensure that every guest feels welcome and valued. This role is perfect for those looking to start their career in hospitality or gain valuable experience in a fast-paced environment.

In this role, you will handle check-ins and check-outs, manage guest inquiries and concerns, and assist with various front desk tasks. You will use tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations. This position is ideal for individuals with a passion for customer service and a desire to work in a dynamic, tourist-friendly environment.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage guest inquiries and concerns, ensuring a high level of customer satisfaction.
• Assist with reservations and room assignments using PMS and CRM software.
• Maintain accurate records of guest information and transactions.
• Provide excellent customer service and ensure a welcoming atmosphere for all guests.
• Collaborate with the housekeeping and maintenance teams to address guest needs promptly.
• Assist with various front desk tasks, including billing and payment processing.
• Promote the hotel's amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in a front office or customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with PMS and CRM software is a plus.
• Ability to work in a fast-paced environment with a positive attitude.
• Fluent in English and Bahasa Indonesia.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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