Guest Engagement Director - Luxury Resort

Join Belitung Paradise Resorts as our Guest Engagement Director and lead the charge in creating unforgettable luxury experiences in one of Indonesia’s most breathtaking destinations. You’ll oversee a world-class team dedicated to elevating guest satisfaction, fostering a culture of excellence, and driving our resort’s reputation as a premier luxury destination in Bangka Belitung. This role is perfect for a seasoned professional looking to make a significant impact in the hospitality industry.

As the Guest Engagement Director, you will be responsible for developing and implementing strategies to enhance guest experiences, ensuring our guests leave with lasting memories. You’ll work closely with the management team to ensure seamless operations, from check-in to check-out, and beyond. This position offers a unique opportunity to work in a stunning, tropical setting while contributing to a resort that is renowned for its exceptional service and luxury amenities.

📋 Tanggung Jawab Pekerjaan

• Develop and implement guest engagement strategies to enhance satisfaction and loyalty.
• Oversee the operations of the guest services team, ensuring high standards of service delivery.
• Coordinate with various departments to ensure seamless guest experiences.
• Monitor guest feedback and make data-driven improvements to service offerings.
• Ensure compliance with resort policies and industry regulations.
• Lead team meetings and training sessions to maintain high service standards.
• Collaborate with the marketing team to promote special events and packages.
• Represent the resort at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 8 years of experience in guest services or a related role in the hospitality industry.
• Proven track record of success in managing and leading teams.
• Strong knowledge of CRM systems such as Salesforce or similar platforms.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Certification in hospitality management or a related field is a plus.
• Ability to work in a fast-paced, high-pressure environment.

🛠️ Keahlian

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