East/West Banking Call Centre Officer (Monthly Allowance, Rotating PM Shifts)

Join PERSOL as an East/West Banking Call Centre Officer and become a key player in delivering exceptional customer service in the banking sector. This role offers a competitive monthly salary, a monthly allowance, and the opportunity to work in a dynamic, fast-paced environment. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this position is perfect for those looking to make a difference in the banking industry while enjoying the vibrant culture of Bali.

As an East/West Banking Call Centre Officer, you will be the first point of contact for customers, handling inquiries, complaints, and transactions with professionalism and efficiency. Using tools like CRM systems, IVR platforms, and banking software, you will ensure smooth communication and resolve customer issues promptly. This role is ideal for individuals with a passion for customer service and a desire to work in a supportive team environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and efficiency
• Resolve customer inquiries, complaints, and transactions using CRM systems and banking software
• Maintain accurate and up-to-date customer records
• Provide exceptional customer service and support
• Work in rotating shifts to ensure continuous coverage
• Collaborate with team members to achieve daily and monthly targets
• Adhere to company policies and procedures
• Participate in training and development programs

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call centre role
• Familiarity with CRM systems and IVR platforms
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in English, both spoken and written
• Bachelor's degree in Business Administration, Communication, or related field
• Willingness to work rotating shifts
• Ability to work in a team environment

🛠️ Keahlian

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